Ronald Reagan Building and International Trade Center
September 8-10, 2004
Manager Human Reliability Program
National Aeronautics and Space Administration
Ms. Faith Chandler joined NASA's Office of Safety and Mission Assurance (OSMA) in February, 2002. She is responsible for the development, coordination, and implementation of an agency-wide Human Reliability Program that focuses on error management to increase NASA's safety and mission success. She is also responsible for NASA's Procedural Requirements (NPR) for Mishap Reporting, Investigation and Recordkeeping; and for the development of NASA's mishap investigation methodology and training. Ms. Chandler chairs the NASA Mishap Investigation Working Group, a team of mishap investigators from all NASA Centers, that support the development and implementation of mishap investigation methods and tools. Ms. Chandler was a primary contributor to the NASA Human Rating Requirements for Space Flight Systems, is responsible for the maintenance of this NPR, and has served on the Orbital Space Plane's Human Rating Independent Review Team.
Before coming to NASA, Ms. Chandler served as the lead for the Boeing Human Factors team at Kennedy Space Center where she was the technical project manager for multiple human factors related projects. In this capacity, she conceptualized and established the Boeing Space Coast Operations (BSCO) Human Factors Program, implemented the program and led a cross-functional team to improve human reliability, safety, and efficiency in ground processing activities across BSCO organizations at KSC. She also conceptualized and managed special projects, leading integrated teams to develop methodology, products, and processes to improve safety and efficiency in NASA operations. Ms Chandler has served as the primary human factors investigator for multiple investigations. Prior to her work at Boeing, Ms. Chandler served as a Human Factors Engineering consultant, generating solutions to improve job designs and processes at a variety of companies.
Ms. Chandler has a patent for a hand-tool developed for space shuttle processing and two other patents pending. She has received multiple awards including the NASA Space Acts Award for new technology development and the NASA Exceptional Achievement Medal for her technical contribution to the development of the Human Rating Requirements and Guidelines for Space Flight Systems.
Ms. Chandler holds a B.A. in Psychology from Purdue University, West Lafayette, Indiana, and an M.S. in Engineering Psychology (Human Factors) from Florida Institute of Technology, Melbourne, Florida.
Return to 2004 MAPLD Seminar: Aerospace Mishaps and Lessons Learned
Home - NASA Office of Logic Design
Last Revised: February 03, 2010
Digital Engineering Institute
Web Grunt: Richard Katz